Reference

Terms, Eligibility and Your Rights on ABC9

operates under a defined legal framework that sets out how accounts are opened, how your data is handled, and what conditions apply to access in Bangladesh.

Account EligibilityRegional Access ConditionsData Handling PolicyPayment TermsContact Rights
ABC9 Terms, Eligibility and Your Rights on ABC9
DATA AND SECURITY

How ABC9 Handles Your Account and Data

Our security and data practices are built around the account flows Bangladesh users actually rely on — mobile wallet verification, OTP-based login, and payment confirmation steps that keep your wallet activity private.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We do not store your bKash, Nagad, or Rocket PIN — payment confirmation happens inside your wallet app.

Data Retention

We retain account and transaction records for the period required by applicable law. You may request a summary of the data we hold by submitting a written request through the dashboard.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences from the footer link on any page.

Requesting Changes

To correct, update, or delete personal data, contact support via email or the dashboard form. We aim to acknowledge data requests within a reasonable timeframe and resolve them in line with applicable law.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about your rights, a data request, or a dispute relating to our terms, the channels below connect you directly to the team that handles policy matters. Response times vary by channel and query type.

Live Chat Open the chat widget from any page on ABC9 to raise a legal or account query. Available during standard support hours for Bangladesh.
Email Support Send detailed legal or data-related requests to our support address listed in the Contact section of your account dashboard. Written requests receive a written response.
Account Dashboard Log in and navigate to Settings to submit a data access or account-closure request directly. The form routes to our compliance team without delay.

Common Questions About Legal Terms

These are the questions we hear most often about eligibility, data rights, and how our terms work in practice for accounts based in Bangladesh.

Access depends on your local law and the region you are in. We recommend confirming that use of this platform is permitted under the laws that apply to you before opening an account.

We retain records for the period required by law after closure. You can request a copy of your data or ask what is held by submitting a written request through the account dashboard.

Yes. Raise the dispute via live chat or email support with your transaction reference. We will review the record and liaise with the payment provider where the issue sits on their side.

Each document carries a revision date at the top. We may also notify you by email for material changes. Continued account use after the effective date means you accept the updated terms.

Log in, go to Settings, and use the data request form — or send a written request to our support email. We acknowledge requests and act on them in line with applicable law.

The English-language version is the binding reference. Any translated version is provided for convenience only, and the English text controls in the event of any conflict or ambiguity.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.