Reference

How ABC9 Handles Your Personal Information

ABC9 collects and processes your personal data only to operate your account, process payments through bKash, Nagad, and Rocket, and deliver support. Access to our platform depends on your local law and eligible regions in Bangladesh.

Data collected at account levelbKash, Nagad, Rocket payment dataRight to access and deleteSSL-secured account sessions
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ABC9 How ABC9 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you have questions about how your data is handled, want to request a copy of your records, or need to report a concern, our support team is available to help. You can reach us through the channels below — include your registered account email so we can locate your records quickly.

Live Chat Open the chat widget inside your account dashboard to speak with our support team directly about any privacy or data request.
Email Support Send your data request or privacy question to our support address. We aim to respond within two business days of receiving your message.
Account Settings Some data preferences — including cookie settings and communication opt-outs — can be managed directly from your account settings page.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

ABC9 applies account-level security and clear data practices so you know exactly what we hold and why. Here is how we handle the four areas that matter most to your privacy.

Account Security

Your account is protected with OTP verification at login. We never store your bKash, Nagad, or Rocket PIN — only the transaction reference returned by the payment rail.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your device. No third-party advertising cookies are placed without your consent.

Data Retention

Active account data is kept while your account is open. After closure, we retain only what financial regulations require, then delete or anonymise the rest.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting support with your registered email address.

Privacy Policy Questions Answered

These are the questions we hear most often about data, account privacy, and your rights as an ABC9 account holder.

We collect your name, email address, phone number, and the payment method details needed to process bKash, Nagad, or Rocket transactions. No payment PINs are stored.

Contact our support team via live chat or email with your registered account email. We will compile and send your data within the timeframe required by applicable law.

Yes. Submit a deletion request through support. We will remove your personal data except for records we are legally required to retain under financial regulations.

We share data only with payment processors — bKash, Nagad, Rocket — to complete your transactions. We do not sell your data or share it for advertising purposes.

Your account uses OTP verification at each login. All data in transit is protected by SSL encryption. We monitor for unusual access patterns and flag suspicious activity.

Your use of ABC9 and the processing of your data is subject to your local law and eligible regions. Access and data rights may vary depending on your jurisdiction in Bangladesh.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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